Preserve, Protect, and Prosper with Device Care Excellence.
Your Devices Deserve the Best
For remote IT support services, plus value-added services and superior end-user experiences, Idepeai is the helping hand your people need. Idepeai brings a wide range of services together into one all-encompassing solution.
Our certified technicians are available 16 hours a day, 5 days a week – or we can customize their availability to fit your requirements.
Hardware Support
- Overall product support, including servers, workstations, laptops, desktops, copier machines and associated peripherals
- Troubleshoot hardware-related issues and provide fixes
- Record and manage product warranties
- Soft break-fix services
Software Support
- Answer product software-related questions
- Provide technical assistance for OEM-provided native applications
- OS and firmware update assistance
- Best effort basis support for all other running apps
Additional Services
- Call triaging and ticket scoping
- Ticket creation for L2 teams
- OEM coordination for part delivery and product issues
- Field managed service coordination for break-fix/IMAC-D service tickets
- Procurement-related assistance
DeviceCare Services help organizations modernize the way they support end-users in a post-pandemic digital age.
Digitally connected teams working remotely or in a hybrid environment need IT support that helps them resolve problems faster. They need a modern solution that:
- Anticipates problems
- Automates support requests
- Resolves issues as they surface
It’s all about maximizing your team’s productivity and satisfaction.
How DeviceCare Benefits Your People
How DeviceCare Benefits Your Business
Cash Flow Management
- Year-over-year TCO optimization
- Seamless upsizing and downsizing
Less Strain on IT
- Increased IT bandwidth for strategic initiatives
- Centralized DeviceCare support provides a single point of contact and Zones coordinates with OEMs to resolve issues
Compliance Management
- Regulatory compliance
- Enhanced eco-friendliness
Enhanced Productivity
- Our proactive, data-driven approach to IT and device maintenance helps optimize device performance and anticipate common problems before they happen
- Helps maximize uptime so your people can stay productive
End-to-End Quality Support
- Certified and experienced technicians
- Outbound call support
- Inbound call services include automatic call distribution (ACD) and interactive voice response (IVR)
- Improved asset management includes reporting, device warranties, insurance and software licenses
- Purchase order processing and support
- Onsite support services
- And more
6 Reasons to Outsource End-User Hardware and Software Support
The Need for Specialized Skills
- Your IT engineers have technical knowledge and expertise, but they’re not able to resolve issues across multiple vendor platforms – or are spread too thin trying to keep up.
- You’d like to free your IT staff to focus more time on mission-critical initiatives.
Administrative Overload
- Multiple vendors and points of contact are taking too much of your time.
- Multiple hardware maintenance contracts are a hassle to keep track of.
Growing Complexity & Security Threats
- IT remote assistance and hardware environments are getting more diverse.
- Post-pandemic cyberattacks increased due to BYOD, remote working, and non-corporate networks.
High Operating Expenses
- Hiring enough in-house IT staff to support your needs requires a significant upfront investment in computer hardware and software.
- Added staff salaries and benefits are an ongoing expense.
- Supporting and maintaining added staff’s hardware and software is an added expense.
Need Faster Problem Resolution
- Anticipating problems and resolving issues quickly has become too big of a challenge.
EOSL & Hardware Upgrades
- End of service life (EOSL) spells the end of OEMs providing maintenance and support for equipment you still count on.
Let's get started.
Thank you for your interest in Idepeai products and services. We are committed to helping you find the right solutions to meet your technological needs. Whether you are looking for cutting-edge hardware, software, or infrastructure components, our dedicated team is here to assist you.
At Idepeai, we value your inquiry and are excited to assist you in finding the right products to meet your technological objectives. Whether you are a company, industry, institution, business, researcher, or individual, our goal is to provide you with exceptional service and reliable solutions. Contact us today to begin your product enquiry, and let us help you achieve your technology goals.
