Rapidly-evolving infrastructure, end-user sophistication, and the boom in application adoption puts an incredible burden on IT teams. Meanwhile, the burden of legacy systems taxes budgets and diminishes the ability to respond to market conditions and organizational requirements.

Idepeai Managed Services were designed to remove organizational barriers and inefficiency caused by lack of maturity in IT processes and resource limitations. Maximize your operational efficiencies & simplify your technology management which helps in greater end user experience and maximize productivity.

Our managed IT services support your fundamental operations and systems. Partnering with idepeai gives your IT department more time to focus on driving growth, we’ll create new efficiencies, lower costs, accelerate operations and more. Explore how our managed IT services can support your infrastructure, productivity tools and endpoints.

• Establish sustainable and reliable IT support standards
• Deliver hassle-free, white-glove rollouts of new hardware or software
• Provide cost-effective solutions for day-to-day end-user computing needs
• Recruit and retain top IT talent to round out your team
• Proactively improve network performance
• Proactively prevent security vulnerabilities
• Modernize and balance Service Level Agreements

• Maintain compliance standards
• Provide rapid security incident response
• Responsibly decommission out-of-date hardware
• Enhance performance at the Service Desk
• Provide rapid and complete end-user onboarding and offboarding

Idepeai understands how widely IT needs can vary by industry and organization size. If you are a smaller business trying to keep up with the IT landscape, we can help. If you are an organization challenged by factors such as cyclical scaling needs and maintaining projects, we can help. If you’re an enterprise looking to rebalance service levels and drive the adoption of industry standards, we can help.

Idepeai is committed to understanding your organizational objectives and partnering with you to develop services that do more with less. We also understand that needs change, so we will not lock you into a long-term and inflexible contract. Our service promise means you always have a dedicated, unified team to support your organization from the ground up.

Keeping up with the pace of change is daunting for most IT teams. Striving to meet the needs of the business is a top priority. Agility, innovation, and competitive advantage are desired but may be taking a secondary role because IT teams are stretched too thin to capture that opportunity and are striving to stay abreast of daily requirements, let alone have bandwidth for innovation. Leveraging our support capabilities and engineering expertise can be the boost that your organisation needs to help extract maximum value from your technology investments.

Idepeai’s Managed Services are tailored for mid-market to enterprise companies. Our rich experience in all types of businesses, enterprises & industries speaks to our ability to craft services that work across verticals. Managed Services are offered à la carte so organizations can select the right approach to focus on their biggest issues today. Our breadth of service means that as new challenges arise in your IT landscape, we are here to help.

Demands on network performance and security threat suppression have never been higher. The need to meet SLAs and compliance coupled with daunting security vulnerabilities can overwhelm IT capabilities at organizations large and small. Idepeai offers the support you need for your digital transformation, including end-to-end infrastructure and security, cloud services, and 24×7 service desk. Enjoy the peace of mind of proactive security and performance management alongside predictable IT costs.

Ensuring your IT assets are up to date keeps your organization productive and secure. idepeai offers an expert approach to every stage of the asset lifecycle process so you can focus on your business. We can help design hardware configurations, manage your asset fleet, and support upgrades or rollouts nationwide with reliable procedures every step of the way. We understand that lifecycle management can have far-reaching organizational impacts, and we take the time to partner with your teams to minimize disruption.

Don’t let support issues impact employee productivity or customer satisfaction. From change management to supporting daily incidents, idepeai supports the full spectrum of user needs so employees and customers have a seamless experience. Our support model offers 24×7 support desk access, deskside support, onboarding and offboarding, provisioning, asset management, IMAC, and maintenance.

To enable your users to perform their best, as well as to keep your data and systems protected, it’s imperative that your hardware and software stay up to date. That’s why Idepeai offers a Device as a Service program that bundles hardware, software, and managed services into one fixed, per-device cost. We take the burden of device management off of your IT team—and your budget—and let you and your employees focus on what really matters.

We understand the struggle to control costs and maintain the visibility needed to manage an increasingly complex print environment. Idepeai Managed Print Services (MPS) can help you to better understand your total printing costs, fleet management, maintenance requirements, and security needs. By taking advantage of the managed print benefits, your team can stop worrying about managing printers and supplies and get back to business.

Enjoy customised Service Level Agreements (SLAs) which outperform any manufacturer’s standard agreements. We deliver enhanced coverage hours, response times, escalation management, direct access to expert engineers, custom reports, and best practices.

We moved away from the traditional support model that is based on service layers (e.g. 1st, 2nd and 3rd line). We bring expertise as close to our customers as possible with our unique reversed pyramid model. We refer to this approach as “direct expert access”.

We operate a “follow-the-sun” support model and ensure technical expertise on hand round the clock. With this global workflow, issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays.

Consolidating service contracts from different manufacturers is economically attractive. One point of contact for the support of your entire security and network infrastructure is very practical for your team’s daily operations.

Our senior support engineering team has knowledge of your architecture, topology, devices, and applications. Being context and lifecycle aware makes a world of difference.

Removing the language barrier is essential for smooth support operations and improved cooperation with our customers. This is especially important in precarious situations when speed is essential.

Our extensive and unrivalled spare part inventory guarantees a minimum Meantime To Restore Service (MTRS). Our Indian network of satellite locations ensures swift hardware replacement if an incident does occur.

Tailor-made services for technology that passed the vendor-supported software and hardware lifetime. We deliver the reliability you need in a cost-effective manner without the requirement of specialist in-house staff.